Meltwater Acquires JitterJam to Lead Exploding Social CRM Market

Marketing professionals will be able to leverage the combined power of SCRM, social media monitoring, search engine marketing and analytics to convert social conversations into lasting relationships

San Francisco, CA & Bedford, NH — March 22, 2011 — The Meltwater Group, one of the world’s leading social media and news monitoring companies, today announced the acquisition of JitterJam®, a leader in Social CRM software. Together the companies will provide marketing, communications and advertising professionals with the most comprehensive set of tools for tracking and engaging with customers on social channels to transform conversations into lasting and trusted relationships. Meltwater purchased JitterJam for $6 million, and all of JitterJam’s employees will join Meltwater.

Both companies have achieved market leadership by delivering distinct products and solutions around media monitoring and marketing. Meltwater has grown to a $100 million a year company by delivering engaging news and social media monitoring and search engine marketing solutions. The company has 55 offices around the world serving more than 18,000 customers. JitterJam combines email, social media and mobile engagement with an intelligent contact database to provide businesses with an integrated consumer engagement and marketing platform. The JitterJam platform is built for consumer-facing companies who are looking to generate ROI from social, mobile and email engagement and marketing. The JitterJam platform will be integrated over time with the Meltwater Buzz product, creating the most comprehensive and engaging Social CRM platform on the market today.

“Meltwater was bootstrapped with $15,000 ten years ago and has now grown to a $100 million leader without external funding in the online media monitoring space. Also, we have proven we have the expertise to achieve rapid success in emerging markets,” said Jorn Lyseggen, chief executive officer and founder of Meltwater Group. “The Social CRM space is clearly experiencing fast growth and within three years we aim to generate $100 million a year in Social CRM solutions alone. The JitterJam technology and talent will help us achieve this goal.”

Social CRM has evolved from a curiosity to an emerging business necessity. In a recent press release, Gartner, Inc. forecasts that “by 2013, spending on social software to support sales, marketing and customer service processes will exceed $1 billion worldwide.” The firm also predicts that “during the next two years, 30 percent of leading companies will extend the goals of their online community activities to the design of enhanced service processes, such as Social CRM.”

JitterJam’s unique blend of social analytics, CRM and digital marketing capabilities make it a comprehensive social marketing tool for businesses, brands and agencies. By using JitterJam, businesses can discover relevant conversations happening on the real-time web and engage to convert conversations into customers.

“We have been tremendously impressed with Meltwater’s rapid growth in the social and marketing space,” said Ric Pratte, co-founder, president and chief executive officer of JitterJam. “Meltwater’s expertise, highly impressive customer base and exceptional sales organization will help us bring the integrated JitterJam platform to a primed worldwide audience. We’re thrilled to be a part of Meltwater.”

In addition to JitterJam, Meltwater acquired BuzzGain last year and intends to acquire more businesses and technologies to help the company further expand its product suite.

About JitterJam

JitterJam is a web-based Social CRM system that helps businesses and brands Turn Conversations into

Customers™. JitterJam combines social media monitoring, an intelligent contact database and a multi-channel digital marketing platform into a single, integrated system. Consumer-facing businesses, brands, agencies and consultants are using JitterJam to capture relevant conversations on the social web and turn them into lasting, trusted customer relationships with new opportunities for revenue growth.

Founded in 2008, JitterJam is headquartered in Bedford, NH. For more information, visit http://www.jitterjam.com.

About The Meltwater Group

The Meltwater Group is a privately held software company founded in Norway in 2001, serving more than 18,000 clients through 55 offices located across North America, South America, Europe, Middle East, Africa, Asia and Australia. Meltwater is committed to challenging existing business models by introducing disruptive technologies.​ The Meltwater Group delivers B2B solutions based on search engine technology, cloud computing and talent management software. For more information, please visit http://www.meltwater.com.

Contacts:

Kimling Lam
Meltwater Group

Travis Murdock
Edelman

Traditional customer relationship management (CRM) is a thing of the past. With the accelerating adoption of social platforms, and the proliferation of user-generated content, old-school customer databases just don’t cut it anymore. Relevant relationships are evolving. Evolve with them for better brand management, lead generation, and customer service. Register for the free webinar on 1/26/11 at 11:30am EST, and get the recording if you can’t make it live, at http://bit.ly/AhaSocialCRM.

Download the JitterJam, Epiphanies Offer Monthly Webinar Series Press Release PDF

Gilford, NH, January 20, 2011 –(PR.com)– JitterJam, a leader in Social CRM software, and Epiphanies, Inc., a social marketing and success strategies team, jointly announced a new collaborative partnership for 2011, to create a free monthly series of educational webinars for entrepreneurs, businesses, and organizations determined to evolve and prosper in this dynamic Social Age.
 
“As businesses and brands become more focused on social marketing, their understanding of the rules and strategies of social engagement will be critical to their success,” says Ric Pratte, CEO of JitterJam. “We’re thrilled to be combining know-how, passion, and might with Epiphanies, Inc. to help companies and industry leaders seize opportunities, build their brands, and engage with their ideal audiences in meaningful and profitable ways.”
 
The free webinar series begins on January 26, 2011 at 11:30am EST with “Buck Naked Relationships: A Stripped Down Intro to Social CRM.” Allen Voivod, co-owner of Epiphanies, Inc., will explore the new world of Social Customer Relationship Management (SCRM), including: How social media radically changes the whole CRM game; where the money is and how Social CRM relates to ROI; what’s necessary to monitor, listen, engage, and manage content in the Social CRM space; and what action steps to take to embrace and implement Social CRM.
 
“JitterJam is really ahead of the curve in what it can do for brands, agencies and organizations in the social space,” says Voivod. “Our company is in the business of helping our clients see what’s possible and making it happen. Together, our goal is to give people the information and insight they need to take confident, progressive action.”
 
“It’s all about harnessing the power of technology, strategic ingenuity, and an ever-connected humanity,” adds Lani Voivod, Allen’s wife and business partner. “JitterJam’s platform celebrates this and so much more, and we can’t wait to share these big ideas and their practical applications with forward-thinking professionals ready to dive in, thrive, and have fun along the way.”
 
For more details, and to sign up for the free “Buck Naked Relationships: A Stripped Down Intro to Social CRM” webinar, go to http://bit.ly/AhaSocialCRM.
 
About JitterJam
JitterJam is a web-based Social CRM system that helps businesses and brands Turn Conversations into Customers™. JitterJam combines social media monitoring, an intelligent contact database and a multi-channel digital marketing platform into a single, integrated system. Consumer-facing businesses, brands, agencies and consultants are using JitterJam to capture relevant conversations on the social web and turn them into lasting, trusted customer relationships with new opportunities for revenue growth. Founded in 2008, JitterJam is headquartered in Bedford, NH. For more information, visit http://www.jitterjam.com.
 
About Epiphanies, Inc.
Hailed as “visionary” and “two of the most creative thinkers in the industry” by the NH Division of Economic Development, Lani and Allen Voivod share powerful social marketing & success strategies through speaking, workshops, and their own online channels. Their company, Epiphanies, Inc., trains teams, crafts strategies, and serves as long-term success partners for bold brands, innovative businesses, and mission-driven organizations. To find out how they can help your business boost visibility, community, competitive edge, memberships, and profits, join their Facebook community at http://facebook.com/AhaYourself and introduce yourself, jump into the conversation, or share a biz insight on their FB Wall.
 
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Paul Greenberg Selects JitterJam for the Marketing Technologies Category

Download the JitterJam Named ZDNet Company to Watch Press Release PDF

Bedford, NH (PRWEB) January 11, 2011 JitterJam®, a leader in Social CRM software, was recently selected by Paul Greenberg as a Marketing “pillar” technology provider on ZDNet’s 2011 CRM Watch List.

JitterJam’s relatively recent launch in March 2010 and its explosion into the Social CRM and Marketing spaces have made a noticeable market impact. According to Greenberg’s article, “JitterJam came out of the blue to make the list this year. They weren’t even on my radar in January 2010.”

Greenberg goes on to write that JitterJam has “a social marketing product portfolio that genuinely shows both thought behind it and apparently delivers on what it provides . . . this is what social marketing needs to look like.”

“We are very honored to be included in the CRM Watch List,” said Ric Pratte, President and CEO of JitterJam. “Our customers have recognized that we have an exceptional solution to see real results from their social marketing efforts; it’s fantastic to have industry recognition for our efforts as well!”

JitterJam’s Social CRM system provides businesses, brands and agencies with a unique set of capabilities to monitor the social web, engage their social communities, develop trusted relationships with individual consumers, market to those consumers and evaluate the results. JitterJam’s customers range from smaller enterprises to multi-national brands and agencies.

Greenberg’s “Social CRM: The Conversation” blog on ZDNet focuses on current and future CRM technologies, strategies, companies, stories and personalities. The blog, which is beginning its third year on ZDNet, draws sales, marketing and IT professionals worldwide. Greenberg, in addition to being the author of the best-selling book, “CRM at the Speed of Light: Essential Customer Strategies for the 21st Century,” is President of The 56 Group, a consulting firm focused on cutting-edge CRM strategic services, and a founding partner of BPT Partners, a training and consulting firm that has quickly become the certification authority for the CRM industry.

About JitterJam
JitterJam is a web-based Social CRM system that helps businesses and brands Turn Conversations into Customers™. JitterJam combines social media monitoring, an intelligent contact database and a multi-channel digital marketing platform into a single, integrated system. Consumer-facing businesses, brands, agencies and consultants are using JitterJam to capture relevant conversations on the social web and turn them into lasting, trusted customer relationships with new opportunities for revenue growth. Founded in 2008, JitterJam is headquartered in Bedford, NH. For more information, visit http://www.jitterjam.com.

By Ric Pratte (@RicPratte) | Nov 12, 2010
Published on CMS Wire

Businesses are using the openness of the real-time web to engage and interact with consumers to enable a new level of personalization. These businesses have already realized that consumers are in the driver’s seat of the brand relationship, and cultivating that relationship by serving the social consumer’s needs will go much further than simple messaging and brand impressions.

Social media has created a new type of communications channel where people openly discuss and share their activities, moods, likes, whereabouts and interests. Where this once was shared in face-to-face encounters amongst friends, social networks now enable the open sharing — and re-sharing — of information, opinions and consumer-generated brand messaging. How can businesses harness this information and create a powerful knowledgebase and improve community relationships? Through a Social CRM (SCRM) system.

Read the entire article on CMS Wire

The Inbound Marketing Summit is an annual conference where the online marketing community gathers to solve today’s marketing and business communications challenges. This event features the brightest minds in the business, including world-renowned authors and practitioners, as well as leaders from some of the companies already using the new tools and strategies. This fast-paced and information-packed event is your check-up on your existing business communications strategies, and your prescription for the coming months.

Using Social CRM for Rich Customer Engagement

Ric Pratte, President & CEO of JitterJam (@ricpratte), gave this presentation on Using Social CRM for Rich Customer Engagement at the Inbound Marketing Summit in Boston. Thanks to @ActiveEdgeTeam for recording and publishing the presentation!

 

IMS Podcast

Also check out the Inbound Marketing Summit podcast including an interview of Margaret Donnelly (@mwdonnelly) JitterJam VP Marketing & Business Development, by @berniebay of Find and Convert.

Did you attend IMS? Did you find it valuable? Let us know what you think!

Oct 19, 2010

A panel of judges on behalf of the NH High Technology Council (NHHTC) selected eight semi-finalist companies vying for the opportunity to win the 2010 Product of the Year award.

The semi-finalist companies are as follows: Warner Power, Hypertherm, Ektron, JitterJam, GSSI, Skyscan, Travel Brains My Tour Guide, and VGO.

Read the full Press Release here

“Social CRM is being hocked by monitoring services, market research firms, traditional sales software and — if you can believe it — Twitter applications. Brand managers, marketing managers and agencies everywhere are anxious to get them some of that social CRM, by golly. Sadly, most of them don’t even know what CRM stands for.”

“There are a lot of companies out there who claim they have a good Social CRM tool. I’m sure several of them will jump in the comments and lay it on thick. But one that I’ve been experimenting with I really like is JitterJam.”

Read Jason’s Social Media Explorer blog post here.

Launches 2.0 Release with Jitterater™ Social Rating Engine and Other Key Enhancements

(PRWEB) Bedford, NH—August 10, 2010—JitterJam™, a leader in social marketing software, today announced the availability of its 2.0 release with Jitterater™, JitterJam’s social rating engine. JitterJam’s new release makes it even easier for businesses, brands and marketers to discover new voices on the Social Web, immediately identify and engage those who are potential influencers and advocates for their brand, and develop trusted relationships with existing and new consumer contacts. JitterJam’s intelligent database integrates Jitterater data with collected social account, demographic, communications history and consumer preference information to provide the brand with a comprehensive social profile for each of their contacts.

JitterJam’s 2.0 release includes the following new and enhanced features:

• Jitterater Social Rating Engine. Jitterater estimates the influence and reach of individuals and assigns a numerical rating for each person based on the various elements of their social profile, including Twitter and Facebook accounts, blogs, websites, etc. Integrated throughout the JitterJam platform, brands can use Jitterater data to identify key influencers, determine which individuals to target for their outreach and campaigns, prioritize their engagement activities for new voices found on the Social Web, and measure the full impact and reach of each of their communications and campaigns. Jitterater rating and reach data for each individual is also displayed on social search results, enabling brands to review search results and sort by the most influential individuals.
• Enhanced Make Me Happy™ Permission Marketing Functionality. JitterJam’s groundbreaking permission marketing system has been further enhanced by the ability to create and save multiple, customized Make Me Happy permission pages. Brands now have the ability to serve unique permission marketing forms tailored to the individual requirements of each channel, campaign or target segment. They can easily integrate the forms into their Web site and Facebook page or link to the forms hosted by JitterJam.
• Hot List. Brand mentions, direct communications, and potentially damaging conversations are placed in the forefront, making it fast and easy for the brand to access and address the most critical communications.
• Streamlined User Interface. JitterJam’s powerful new navigation and display features highlight most important tasks and the most relevant and critical communications, enabling businesses to focus on the conversations, people and functions that are most relevant and valuable to their social marketing process.
• Enhanced Metrics. JitterJam’s analytics have been expanded to include “buzz” for each social search, topic or source and each channel within each of those categories. Trends have been expanded to identify individuals who retweet and share content on Facebook and to provide data on overall brand impressions across the Social Web. All analytic graphs are easily downloadable, enabling businesses and agencies to easily report on the results and progress of their social marketing efforts.

“JitterJam streamlines the process of social marketing and allows businesses and agencies get the most out of their efforts” of JitterJam said Ric Pratte, President and CEO of JitterJam. “The addition of Jitterater and the other enhancements in the 2.0 release inject greater intelligence into our social profiles and give marketers the exact tools they need to develop meaningful and profitable relationships with the social consumer.”

“Jitterater helps us make sense out of the myriad of comments flying across the Social Web,” said Dave Perks, Director of Social Media of Semester at Sea® and Institute for Shipboard Education. “The JitterJam social profile brings all the data that I want or need to a single, easily accessible place. But beyond that profile are the tools I need to target and market to those unique individuals that are most likely Semester at Sea candidates and to measure the results of those efforts. JitterJam is truly a unique and powerful platform.”

“JitterJam just supercharged its social marketing platform with the 2.0 release,” said Clay Fernald, Publicity & Promotions Manager at Middle East Nightclub. “JitterJam’s platform and the new Jitterater system make it easy for us to identify and engage the most relevant and influential voices on the real-time web. JitterJam makes social marketing faster and more efficient for us—giving us a huge time advantage over time-consuming manual processes. Better yet, we’re quickly building information about our customers’ preferences—allowing us to keep them informed of events that are specific to each individual’s tastes and interests. JitterJam, you DO make me happy!”

JitterJam’s 2.0 features are commercially available as part of the overall JitterJam platform and are delivered as Software as a Service (SaaS). Packages start at $290 per month.

About JitterJam
JitterJam is a comprehensive web-based Social CRM system that integrates social media, e-mail, and mobile marketing with an intelligent contact database and the tools needed to turn social conversations into trusted customer relationships. Consumer-facing businesses, brands, agencies and consultants are using JitterJam to develop their social contact database and drive return on investment for their integrated marketing efforts. JitterJam is headquartered in Bedford, NH. For more information on JitterJam and to immediately sign up, visit www.jitterjam.com.

Launches a Host of New Facebook Marketing Capabilities

(PRWEB) Bedford, NH — July 13, 2010 — JitterJam™, a leader in Social Marketing software, today announced the availability of a group of Facebook marketing features and an embedded JitterJam Facebook application all aimed at helping brands and businesses develop close relationships with their Facebook contacts. JitterJam’s unique Facebook capabilities enable businesses to drive deeper engagement with consumers, originate and manage their content and communications, create and execute marketing campaigns to their contacts, and generate a measurable return on their Facebook marketing efforts.

JitterJam’s Facebook capabilities are centered around five core areas:

• Facebook App for Consumer Opt-In. JitterJam’s Facebook app creates a Connect tab on a brand’s page that integrates with JitterJam’s Make Me Happy™ permission marketing system. Page visitors can specify what kind of information they’d like to receive, their preferred contact channels and addresses (including email, mobile, Facebook and Twitter), and their desired frequency of communications.
• Facebook Marketing Database. In addition to the Facebook app, JitterJam uniquely captures data and builds intelligence on each contact that posts to or comments on a brand’s Facebook wall. The intelligence helps the brand determine which contacts are most engaged with the brand, segment the database and market to targeted segments of their contacts.
• Consumer Engagement. JitterJam makes it easy to find or originate content and post it on the brand’s Facebook wall as well as respond to comments and wall posts by contacts—all from the JitterJam platform.
• Marketing Campaigns. Businesses can easily post and track special offers to their Facebook wall or create targeted campaigns to individual contacts. Cross-channel campaigns can help determine which communications channel drives the highest response and revenue.
• Measurement and ROI. Track the growth and engagement of your audience, the effectiveness of your offers and messages and see how Facebook is enhancing your brand and driving new business.

“Businesses and brands are flocking to Facebook to deepen their connection to their customers, but they have limited data about their Facebook contacts and few ways move beyond light relationships with those contacts,” said Ric Pratte, President and CEO of JitterJam. “JitterJam paves the way for brands to strengthen their relationships, develop connections within and outside of the Facebook channel, and directly connect and market to those people. JitterJam is a game-changer for Facebook Marketing.”

“We were thrilled to see JitterJam’s new Facebook features and put them into immediate use with our client National Fix and Flip Network,” said Alex Gebhardt, Chief Social Strategist with Inside Media Networks. “JitterJam has allowed us to put real intelligence behind our client’s database and extend that into our social networks. Now, not only can we integrate our social, email, and mobile marketing with our outbound efforts, we can also better learn how our contacts would like to stay in touch. The Facebook app was easy to setup, and better yet we can use the same form on our website and all our contact data and preferences are instantly stored in our JitterJam database.”

“We are proud to be one of the early adopters of JitterJam and were happy to provide insight and feedback from our clients to make the product absolutely unmatched,” said Walter Elly, Director of Internet Marketing at MicroArts Creative Agency. “We see JitterJam—especially the new Facebook features—as a huge competitive advantage for our firm.”

JitterJam’s Facebook app and capabilities are commercially available as part of the overall JitterJam service. Packages start at $290 per month.

About JitterJam
JitterJam is a comprehensive web-based Social CRM system that integrates social media, e-mail, and mobile marketing with an intelligent contact database and the tools needed to turn social conversations into trusted customer relationships. Consumer-facing businesses, brands, agencies and consultants are using JitterJam to develop their social contact database and drive return on investment for their integrated marketing efforts. JitterJam is headquartered in Bedford, NH. For more information on JitterJam and to sign-up for a free trial, visit www.jitterjam.com.

Brings Social Media Marketing, Mobile Marketing, and an Intelligent Contact Database to iContact Users

Durham, NC (Vocus/PRWEB ) May 18, 2010 — iContact, an industry leader in email marketing services for small and mid-sized businesses, and JitterJam, a pioneering social marketing software provider, today announced a partnership to help businesses build trusted relationships with their current and potential customers.

This collaboration combines iContact’s feature-rich email marketing solutions with JitterJam’s unique social media, email, and mobile engagement platform and intelligent contact database. Businesses now have the ability to easily create multi-channel campaigns on a single platform using their existing iContact email lists and templates along with the contacts they’ve cultivated across other social and mobile channels.

“We were looking for an email marketing partner that provides powerful features and capabilities for our customers and a world-class API for deep integration with our platform,” said Ric Pratte, President and CEO of JitterJam. “iContact provides JitterJam customers with all the tools they need to easily create impactful email marketing campaigns along with their social media and mobile outreach, and the integration makes it easy for current iContact customers to expand their marketing outreach to the real-time web seamlessly and without having yet another silo of customer data.”

JitterJam is a comprehensive web-based integrated social marketing platform for multi-channel engagement and marketing. Its rich feature set includes social monitoring and engagement through Twitter, Facebook, email and FriendFeed; email marketing integration with iContact; mobile marketing through a native text messaging campaign tool; multi-channel message and campaign creation, scheduling and measurement; the Make Me Happy™ permission marketing system; and much more. JitterJam’s capabilities enable businesses to develop trusted relationships with their current and potential customers, and to communicate with them through the channels they most prefer.

“We are pleased to partner with JitterJam to provide our customers with the ability to integrate iContact functionality with social media and mobile marketing. JitterJam’s unique capabilities will help businesses develop deeper and more trusted relationships with their contacts,” said Jeff Taylor, Director of Business Development for iContact. “Email continues to be a cornerstone for businesses to drive consumer engagement and adoption, and we’re proud that JitterJam selected iContact for deep integration into their revolutionary platform.”

The iContact integration has been completed and is commercially available for use within the JitterJam platform.

About JitterJam
Founded in 2008, JitterJam empowers consumer-facing businesses to leverage social marketing and have it perform in concert with their other marketing initiatives. JitterJam is a comprehensive platform that integrates social media, e-mail, and mobile engagement with an intelligent contact database and the tools needed to turn social interaction into new opportunities for revenue growth. JitterJam is headquartered in Bedford, NH. For more information on JitterJam and to sign-up for a free trial, visit www.jitterjam.com.

For media inquiries, contact Margaret Donnelly, VP of Marketing & Business Development, Margaret.donnelly(at)jitterjam(dot)com or 603.782.4909.

Connect with us via Twitter @jittergram, via the JitterJam LinkedIn Group and our Facebook Fan Page.

About iContact
With more than 63,000 customers, iContact provides email marketing for SMBs and non-profits. iContact allows for easy creation of email newsletters, surveys, and autoresponders. Market leaders like Intuit, Vonage, Symantec, International Paper, LG Electronics and ReMax, use iContact to build stronger relationships with their customers and prospects at a fraction of the cost of traditional marketing methods.

iContact, designed for the Small Business market is available at www.iContact.com; iContactPlus, a suite of custom and managed services designed for mid-sized organizations, is available at www.iContactPlus.com.

For media inquiries, contact Chuck Hester, APR, Communications Director,
Chuck(at)iContact(dot)com or 919.459.1451.

Visit us on Twitter @iContactCorp, iContact Linkedin Group, and our Facebook Fan Page.